Support

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• The Anonymizer Support Department will be unavailable due to training Monday November 23rd from 11:00am- 1:30pm PST, Tuesday November 24th from 11:00am- 1:30pm PST, and Wednesday November 25th from 10:00am to 11:30am PST. For Technical Support and Frequently Asked Questions please select your product above or submit an email using Email Us.

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• The Anonymizer Support Department will be closed Thursday and Friday, November 26th and 27th, 2009 due to a national holiday. For Technical Support and Frequently Asked Questions please select your product above or submit an email using Email Us.

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• The bulk of the Nyms server maintenance has completed and Nyms delivery should be less delayed. Once we have confirmed the delivery time is as expected we will post an update.

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• We have completely reformatted the Consumer Support Help Section to enable customers to easily acquaint themselves with the services and find resolutions to common issues. Please submit a Support Survey with any question or comment regarding the new layout of our Support section.

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• A new version of Total Net Shield has been released with an updated Configuration Wizard that will configure Internet Explorer 8, Firefox 3.5, Opera 10, Safari 4, and Chrome directly through the Configuration Wizard.

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• In Windows XP, Anonymous Surfing is compatible with and supports the following 32-bit browsers: Firefox 2, Internet Explorer 7, Opera 9.64, and Safari 3. Firefox 3.5.2 is not compatible with Anonymous Surfing. See below for usage with Internet Explorer 8. Current customers can have their accounts placed in Pending status. Log in at My Account Login for further details.

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• Anonymous Surfing is currently supported and compatible with Internet Explorer 7. While Internet Explorer 8 is not yet officially supported, it may be configured for use with Anonymous Surfing using the following steps. In Internet Explorer 8, go to Tools-> Internet Options-> Advanced and uncheck the box “Enable memory protection to help mitigate online attacks” . In Windows Vista, it is necessary to open Internet Explorer 8 by right-clicking the Internet Explorer icon and selecting Run as Administrator. Also ensure that you have not changed the Data Execution Prevention setting. The correct setting is the default setting, Turn on DEP for essential Windows programs and services only.

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• In Windows Vista, Anonymous Surfing is compatible with and supports the following 32-bit browsers: Firefox 2, Internet Explorer 7, Opera 9.63, and Safari 3. See above for usage with Internet Explorer 8. Current customers can have their accounts placed in Pending status. Log in at My Account Login for further details.