• Update process will not complete
• Unable to uninstall Anonymizer Universal
• Unable to install Anonymizer after uninstalling from control panel
• Error: The specified path ‘$WINDOWSINSTALLERDIR$’ is unavailable
• Anonymizer installation failed: fatal error during installation. Please check your settings and try again
• Error from reading file: CProgra~3ANONYM~1INSTAL~1{xxx~1OFFLINExxxxxxAnonymizer Universal.exe. Verify that the file exists and that you can access it.
• Runtime error in install: List index out of bounds (-1)
• Access violation at address xxxx. Read of address xxxx
• Other installation error

Resolution(s): These errors are due to an incomplete installation of the Anonymizer Universal application and/or the Anonymizer Universal Updater. The steps below will remove Anonymizer Universal and the Anonymizer Universal Updater completely and will enable a fresh installation of Anonymizer Universal.

To resolve this issue, please follow the steps below:

Step 1

If Anonymizer Universal is currently running, exit the application by right-clicking on the Anonymizer icon on the bottom right hand side of the screen (by the clock) and left-click “Exit.”

Step 2

Start by uninstalling the application from “Programs and Features” (Windows 7/ Vista) or “Add or Remove Programs” (Windows XP):

• Click on your Windows icon (Start Menu) then click “Control Panel.”
• Click on “Programs and Features,” then select “Uninstall a Program.”
• Once the list populates, select Anonymizer Universal and click the “Remove” or “Uninstall” button.
• The install wizard will appear. Ensure that “Remove” is selected.
• Ensure the box is checked next to “Remove saved user information” and click “Next” twice.
• Click “Finish.”

Please Note: If you are unable to remove Anonymizer Universal using this method, please proceed to the next step.

Step 3

Start by uninstalling the application from “Programs and Features” (Windows Vista and higher) or “Add or Remove Programs” (Windows XP):

• Click on Clean up Utility and download and run the “Anonymizer Universal Windows Cleanup Utility.”
• When the “Anonymizer Universal Cleanup Utility” runs select “Continue.”
• Select “Complete Cleanup” and click “Start.”
• Click “OK” when the message is received regarding User Account Control (Windows Vista and higher).
• Click “Yes” when User Account Control prompts to allow access the registry (Windows Vista and higher).
• Click “Done.”
• Empty the Recycling Bin.

Step 4

Restart your computer.

Step 5

Once the computer has been restarted, install Anonymizer Universal again.

Please Note: It is necessary to download a new copy of Anonymizer Universal after running the Cleanup Utility as it removes portions of previous downloaded copies.

To download a new copy, please access your account page here. Go to “Account Home” once logged in to download the latest Windows client.