Issue

Anonymizer Universal Cannot Connect to OpenVPN in UDP Mode.

Error Message

The connection timed out while waiting for the OpenVPN server to reply.

Resolution

This error is specific to UDP connections and is caused by the port 1194 being blocked, a blocked connection to AnonOpenVPN.exe or an unavailable OpenVPN server.

If this is the first time you have seen this error, restart the Anonymizer Universal client:

• Right-click the Anonymizer Universal icon in the system tray located in the lower right-hand corner by the clock.
• Select “Exit”
• Double click on the Anonymizer Universal icon on the desktop or select Anonymizer Universal from “All Programs”.
• Then click “Connect”.

If the error is seen as a result of AnonOpenVPN.exe being blocked, you may need to allow this program in your firewall or Security Suite.

• Open your Firewall or Security Suite and select “Allow” for “AnonOpenVPN” under “Applications” or “Programs”.
• Please see the Firewall sections to the right for more details.

If the error is seen as a result of port 1194 being blocked, you may need to open this port in your firewall and/ or router.

• The firewall rule would need to allow outgoing connections through port 1194 to the server universal2.anonymizer.com.
• Please see the Firewall sections to the right for more details.

This error can be resolved by switching the connection method being used by Anonymizer Universal. Use any of the options below:

Option 1

• To change connection methods, please insure Anonymizer Universal is not connected.
• Click on the “Anonymizer Universal” icon. (If already open with failed connection attempt click “Cancel”)
• Click the Settings to expand the menu.
• Locate the “Connection Method” drop down field.
• Select OpenVPN – TCP. (All connection methods offer the same 256-bit encryption).
• Connect to Anonymizer Universal by switching the connection toggle to ON.

Option 2

• To change connection methods, please insure Anonymizer Universal is not connected.
• Click on the “Anonymizer Universal” icon. (If already open with failed connection attempt click “Cancel”)
• Click the Settings to expand the menu.
• Locate the “Connection Method” drop down field.
• Select L2TP/IPsec. (All connection methods offer the same 256-bit encryption).
• Connect to Anonymizer Universal by switching the connection toggle to ON.