Issue

My Anonymizer Universal Can’t Connect – Certificate Error

Error Message

• A certificate could not be found. Connections that use the L2TP protocol over IPSec require the installation of a machine certificate, also known as a computer certificate.
• The encryption attempt failed because no valid certificate was found.

Resolution

Error 768 & 781 stem from a corrupt file in the Anonymizer Universal L2TP/IPsec phonebook.

To fix this error, please follow the steps below:

Step 1

Begin by clicking “Try Again.”

Step 2

Please Note: There are different steps for Windows XP® than for Windows Vista® and Windows 7® or Windows Vista/7, 64-bit.

Window XP

• Click on “Start” and select “Run.”
• Copy and paste the following command line exactly as it appears into the “Run” box and hit “Enter.” Please Note: Be sure to include the quote marks. “C:Program FilesAnonymizerAnonymizer UniversalAnonymizer Universal.exe” /reset
• Hit “Enter.”

Window Vista & 7

• Begin by copying the command line below. IMPORTANT: Be sure to include the quote marks: “C:Program FilesAnonymizerAnonymizer UniversalAnonymizer Universal.exe” /reset
• Click on “Start,” and then right click inside the “Start Search” box. Select “Paste.”
• Hit “Enter.”

Window Vista & 7 – 64bit

• Begin by copying the command line below. IMPORTANT: Be sure to include the quote marks: “C:Program Files (x86)AnonymizerAnonymizer UniversalAnonymizer Universal.exe” /reset
• Click on “Start,” and then right click inside the “Start Search” box. Select “Paste.”
• Hit “Enter.”

Step 3

Within a few moments, the software should launch and connect.