Anonymizer Universal Cannot Connect to OpenVPN in TCP Mode
Anonymizer Universal Cannot Connect to OpenVPN in TCP Mode
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Issue:Anonymizer Universal Cannot Connect to OpenVPN in TCP Mode
Error Messages(s): |
Error Codes(s): |
- (OpenVPN) The connection timed out while connecting the OpenVPN server via TCP
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- 1250
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Resolution(s): This error is specific to TCP connections and is either caused by AnonOpenVPN being blocked or an unavailable OpenVPN server.
// Step 1
If this is the first time you have seen this error, restart the Anonymizer Universal client:
- Right-click the Anonymizer Universal icon in the system tray located in the lower right-hand corner by the clock.
- Select “Exit”
- Double click on the Anonymizer Universal icon on the desktop or select Anonymizer Universal from “All Programs”.
- Then click “Connect”.
// Step 2
If the error is seen as a result of AnonOpenVPN.exe being blocked, you may need to allow this program in your firewall or Security Suite.
Open your Firewall or Security Suite and select “Allow” for “AnonOpenVPN” under “Applications” or “Programs”.
Please see “Firewall- Software” for more specific instructions.
// Step 3
This error can be resolved by switching the protocol being used by Anonymizer Universal. Use any of the options below.
// Option 1
Click on Preferences “i” in the lower right-hand corner of Anonymizer Universal. In the“Preferences” tab, expand “Advanced Connection Settings” and slide the bar to select“UDP”. Then click “Done” and “Connect.”
// Option 2
Click on Preferences “i” in the lower right-hand corner of Anonymizer Universal. In the“Preferences” tab, expand “Advanced Connection Settings” and select the radio button“L2TP/IPsec.” Then click “Done” and “Connect.”