Anonymizer Universal Customer Support

Please follow the instructions below to configure your Windows 7 to allow the Anonymizer Universal connection:

To ensure your software firewall is not blocking Anonymizer Universal‚ please configure your Windows 7 firewall connection so it will allow the Anonymizer Universal connection. To do so‚ follow these steps.

Step 1

Click on “Start.”

Step 2

Then on “Control Panel.”

If in “Category” view, switch to one of the icon views.

Step 3

Open the “Windows Firewall.”

Step 4

Select “Allow a program or Feature through Windows Firewall.”

Please note: If you are using a third party firewall in addition to or in place of the Windows firewall or see the message,“These settings are being managed by vendor application…,” configure the other firewall. Look for your firewall application for configuration instructions above. If your firewall or security suite is not found, email Technical Support for assistance. If you are using a router, see the Firewall – Hardware as this may also require configuration.

Step 5

Look for Anonymizer Universal in the “Allowed Programs and Features:” list. If there, it must have a check in its box to be exempt from the Firewall. If checked, click “OK” and close the “Control Panel.”

Step 6

If not in the list, click “Change settings,” then “Allow another program…” (see above)

Step 7

If Anonymizer Universal is listed in the “Add a Program” window, click on it to highlight and click “Add.” If it is not listed, use the “Browse” button to locate Anonymizer Universal.exe.

Step 8

If using “Browse,” locate Anonymizer Universal, click “Open,” then “Add.”

Step 9

Anonymizer Universal will be added to “Programs and Services…” and will be checked. Click “OK” close the “Windows Firewall” then close the “Control Panel.”

Please follow the instructions below to configure your Windows XP to allow the Anonymizer Universal connection:

To ensure your software firewall is not blocking Anonymizer Universal‚ please configure your Windows XP firewall connection so it will allow the Anonymizer Universal connection. To do so‚ follow these steps.

Step 1

Click on “Start.” Then “Control Panel.”

Step 2

Open the “Windows Firewall” (Classic View) or “Security Center” then “Windows Firewall” (Category View).

Step 3

If the Windows Firewall status is “ON (recommended),” select the “Exceptions” tab.

Step 4

Look for Anonymizer Universal in the “Programs and Services” list. If there, it must have a check in the box to be exempt from the Firewall. If checked, click “OK,” close the “Security Center” (if open) and the “Control Panel.”

Please note: If you are using a third party firewall in addition to or in place of the Windows firewall or see the message,“These settings are being managed by vendor application…,” configure the other firewall. Look for your firewall application for configuration instructions above. If your firewall or security suite is not found, email Technical Support for assistance. If you are using a router, see the Firewall – Hardware as this may also require configuration.

Step 5

If Anonymizer Universal is not listed, click on “Add Program…” then select it from the “Programs” list or use the “Browse” button to locate Anonymizer Universal.exe.

Step 6

If using “Browse,” once found, click “Open,” then “OK.”

Step 7

Anonymizer Universal will be added to “Programs and Services…” and will be checked. Click “OK,” close the “Control Panel or “Security Center” then “Control Panel.”

ZoneAlarm Internet/Extreme Security Firewall Configuration

To ensure your software firewall is not blocking Anonymizer Universal‚ please follow these steps. We have provided the configuration for ZoneAlarm below as an example of the needed settings.

Add universal.anonymizer.com as a Trusted Network within your Firewall.

If you have the option of unblocking certain ports‚ please ensure that port 500 and 4500 are open to incoming and outgoing UDP traffic to the universal.anonymizer.com domain.

In ZoneAlarm Internet Security and ZoneAlarm Extreme Security:

• Create Firewall Trusted Zone
• Customize Program Control Settings
• Allow UDP VPN Traffic

Create Firewall Trusted Zone

It is necessary to add the Anonymizer Universal VPN connection to your Trusted Zones so ZoneAlarm will recognize that you are connecting to the Anonymizer server for the first time‚ similar to the way it recognizes that you are connecting to a new Wired or Wireless network. To accomplish this‚ simply follow these steps.

Step 1

Open the “ZoneAlarm Control Center” and click on “Firewall” in the left-hand column. Then‚ choose “Zones” underneath Firewall‚ and click “Add” in the bottom right. Select “Host/Site.”

Step 2

Enter the Host name “universal.anonymizer.com” with Description “Anonymizer Universal” as a “Trusted” Zone and Click “OK.”

Step 3

Finally‚ click “Apply‚” and then follow the same steps to add the Host name “greenlight.anonymizer.com” with Description “Anonymizer Universal IP check” as a “Trusted” Zone. Click “OK‚” and then “Apply.”

Customize Program Control Settings

It is also necessary to set Anonymizer Universal as a custom‚ Super Trusted Program. Follow this simple step.

Select the “Program Control” section on the left navigation and then “Programs” directly beneath. Choose “Anonymizer Universal.” Update the settings to “Custom” in the “Smart Defense” column‚ “Super Trusted” under the “Trust Level” column‚ and make sure there are green checkmarks for all entries‚ “Access‚” “Server‚” and “Send Mail.” To change these settings‚ simply left click on the entry and select “Allow.”

Once you have completed these directions and Anonymizer Universal has been updated in the manner illustrated below‚ ZoneAlarm will then allow connections to Anonymizer Universal without interruption.

Allow UDP VPN Traffic—to allow UDP VPN traffic‚ follow these simple steps:

Step 1

Select the “Firewall” section in the column on the left. Then‚ click on the “Custom” button in the “Internet Zone Security” section.

Step 2

Select the “Trusted Zone” tab. Scroll down to find the entry that says “Allow incoming UDP ports: (none selected).” Check this box‚ and then click “(none selected).” You will see an entry field open at the bottom of the window. Enter “500‚ 4500‚ 1701‚ 1702” and then click “Apply.”

Step 3

Next‚ choose the “Allow outgoing UDP ports: (none selected).” Check this box‚ and then click “(none selected)” as you did in step 2. You will see an entry field at the bottom of the window. Enter “500‚ 4500‚ 1701‚ 1702” and then click “Apply.”

Step 4

Ensure that you now see an entry for “Allow incoming UDP ports: 500‚ 4500‚ 1701‚ 1702” and “Allow outgoing UDP ports: 500‚ 4500‚ 1701‚ 1702” and then click “OK.”

Step 5

Next‚ select the “Internet Zone” tab. Scroll down to find the entry that says “Allow incoming UDP ports: (none selected).” Check the box‚ and then click “(none selected).” You will see an entry field open at the bottom of the window. Enter “500‚ 4500‚ 1701‚ 1702” and then click “Apply.”

Step 6

Next‚ choose the “Allow outgoing UDP ports: (none selected).” Check this box‚ and then click “(none selected)” as you did in step 5. You will see an entry field at the bottom of the window. Enter “500‚ 4500‚ 1701‚ 1702” and then click “Apply.”

Step 7

Ensure that you now see an entry for “Allow incoming UDP ports: 500‚ 4500‚ 1701‚ 1702” and “Allow outgoing UDP ports: 500‚ 4500‚ 1701‚ 1702” and then click “OK.”

Norton Internet Security Firewall Configuration

To ensure your software firewall is not blocking Anonymizer Universal‚ please configure your Norton Internet Security Firewall connection so it will allow the Anonymizer Universal connection and unblock VPN traffic. To do so‚ access your Norton Internet Security software and follow these steps.

Step 1

In the main screen‚ click on the “Settings” button in the middle “Network” section.

Step 2

When the new window opens up‚ scroll down to “Smart Firewall.”Next‚ click on “Configure” next to the “Program Control” section.

Step 3

Locate “Anonymizer Universal” in the list of programs and change the dropdown from “Auto” to “Allow.” Click “Apply‚” and then “OK.”

Step 4

Click on “Configure” next to “Advanced Settings” in the “Smart Firewall” section.

Step 5

Click “Configure” next to “General Rules” at the top of the page.

Step 6

Select “Add.”

Step 7

Select “Allow” from the list‚ and then “Next.”

Step 8

Select “Connections to and from other computers‚” and then “Next.”

Step 9

Select “Any computer” from the list‚ and then “Next.”

Step 10

Change the Protocol dropdown menu to “UDP” and select “Only communications that match all types and ports listed below.”Click “Add.”

Step 11

Select “Individually specified Ports” under “Filter by” and “Remote” under “Locality.” In the “Enter port number or numbers‚” type “500 4500.” Make sure you include the space as indicated in the example below. Click “OK.”

Step 12

Click “Next.”

Step 13

Check “Apply this rule‚” and then “Next.”

Step 14

Name your rule something that is related to Anonymizer so you will recognize it. We suggest something like “Anonymizer Universal Firewall Rule.” Select “Next.”

Step 15

Select “Finish.”

Step 16

Click on the rule you created and then select “Move Up” until the rule is at the top of the list. The traffic rules will prioritize themselves in the order listed‚ so if two rules counteract each other‚ the top one has priority.

Step 17

Finally‚ click “OK” and then “OK” two more times.

Norton 360 Firewall Configuration

To ensure your software firewall is not blocking Anonymizer Universal‚ please configure your Norton 360 Firewall connection so it will allow the Anonymizer Universal connection and unblock VPN traffic. To do so‚ access your Norton 360 software and follow these steps.

Step 1

In the main Norton window‚ click on the “Settings” button at the top of the window.

Step 2

When the next window opens up‚ click on “Firewall” on the left.

Step 3

Select the “Program Rules” tab.

Step 4

Locate “Anonymizer Universal” in the list of programs. Under “Access” on the right‚ change the dropdown menu from “Auto” to “Allow.” Click “Apply.”

Step 5

Select the “Traffic Rules” tab‚ and then click “Add.”

Step 6

Select “Allow” and then “Next.”

Step 7

Select “Connections to and from other computers‚” and then “Next.”

Step 8

Select “Any computer‚” and then “Next.”

Step 9

Change the protocol dropdown menu to “UDP” and select “Only communications that match all types and ports listed below.” Click “Add.”

Step 10

Select “Individually specified Ports” under “Filter by” and “Remote” under “Locality.” In the port entry field type “500 4500 1701 1702.” Make sure you include spaces between the numbers as illustrated in the diagram below. Click “OK.”

Step 11

Click “Next.”

Step 12

Check “Apply this rule” and click “Next.”

Step 13

Name your rule something that is related to Anonymizer so you will recognize it. We suggest something like “Anonymizer Universal Rule.” Select “Next.”

Step 14

Select “Finish.”

Step 15

Click on the rule you created and then select “Move Up” until the rule is at the top of the list. The traffic rules will prioritize themselves in the order listed‚ so if two rules counteract each other‚ the top one has priority.

Step 16

Finally‚ select “Apply.”

BitDefender Firewall Configuration

To ensure your software firewall is not blocking Anonymizer Universal‚ please configure your BitDefender connection so it will allow the Anonymizer Universal connection and unblock VPN traffic. To do so‚ follow these steps.

Step 1

Open the BitDefender Internet Security interface by double-clicking on the BitDefender icon at the bottom right-hand side of your computer screen near the clock (in Windows 7 you may have to first click the triangular “Show Hidden Icons” to find this icon). You will see the interface below.

Step 2

Click “Firewall” on the menu on the left.

Step 3

Scroll down on the right and click “Advanced.”

Step 4

You will see the menu below. Double click on rule 25‚ “svchost.exe.”

Step 5

The following window will appear.

Step 6

In the “Action” section‚ choose “Allow‚” and then “OK.”

Step 7

And then “Close” in the “Advanced Rules” Window.

Step 8

Close your BitDefender software.

McAfee Firewall Configuration

To ensure your software firewall is not blocking Anonymizer Universal‚ please configure your McAfee connection so it will allow the Anonymizer Universal connection and unblock VPN traffic. To do so‚ follow these steps.

Step 1

Open your McAfee program and select “Firewall,” and then “Settings.”

Step 2

Scroll down and choose “Program Permissions.”

Step 3

Scroll down and click “Add New Program,” choose “Full” from the dropdown menu under “Access,” and then click “Browse” to add the Anonymizer Universal program.

Step 4

Locate the “Anonymizer” folder in “Program Files.”

Step 5

Open the “Anonymizer Universal” folder.

Step 6

Select “Anonymizer Universal” (with silver icon).

Step 7

Then click “Save.”

Step 8

Click “Program Permissions” to minimize, and then “Ports and Systems Services.”

Step 9

Scroll down and click “Add,” enter “Anonymizer Universal” in the “System Service Name” and “AU” in the “System Service Category” fields. Leave the “Service Description” box empty.

Step 10

Next, enter “500, 4500, 1701-1702” in the “Local UDP Ports” field. Select “All PCs” from the dropdown menu next to “Open ports to,” and then click “Save.”

Step 11

Ensure that the rule is checked and shown as below.

Step 12

Next, using the scrollbar on the right, scroll down and click on “Connections.”

Step 13

Click “Add.” You will see the screen below.

Step 14

Under “IP Address Version,” select “Range,” and enter “168.143.113.0” in the “From” field, and “168.143.113.255” in the “To” field as shown below.

Step 15

Scroll down and select “Home” from the dropdown menu next to “Connection Protection Type.” In the “Description” box, type “Anonymizer servers.”

Step 16

Click “Save,” and close your McAfee software.

Step 17

Restart your computer.

Step 18

Open Anonymizer Universal and attempt to connect.

AVG Internet Security Conflict

The AVG firewall settings must be set to “ALLOW ALL” in order to run Anonymizer Universal on your computer.

Please Note: We have had some customers report their contacting AVG directly and requesting a configuration for the exceptions of Ports 500 and 4500. AVG has provided specific instruction to bring the programs into synchronization.

Beyond this, Anonymizer Universal remains incompatible with the AVG Internet Security Suite. We are diligently working with AVG to develop general settings to configure our software with the firewall program.

We have found in the past that a collaborative effort between Anonymizer Technical Support and paying customers of third party programs lead to a quicker resolution of issues. We encourage all our customers to contact AVG and stress the need for compatibility as they are currently focused on a case-by-case basis, rather than an overall solution.

We understand the inconvenience and risk of a disabled firewall. Anonymizer looks forward to providing you with the instruction to configure your system security in the weeks ahead. Thank you for your patience and understanding.

Please follow the instructions below to configure your ESET Smart Security firewall to allow the Anonymizer Universal connection:

We have found that customers using ESET Smart Security have had problems connecting to Anonymizer Universal. Despite creating rules in ESET to allow all the appropriate traffic‚ ESET will still block the Anonymizer Universal connection.

Step 1

To begin‚ open the ESET Smart Security interface by double-clicking on the ESET icon on the bottom right-hand corner of your screen (next to the clock). On the menu on the left‚ click “Setup.”

Step 2

Then‚ from the menu illustrated below‚ click “Personal Firewall” and click on “Advanced Personal Firewall Setup.”

With the Personal Firewall option selected on the left‚ change the Filtering Mode on the right to “Automatic mode with exceptions.” Click “OK.”

Step 3

You will now be back on the Personal firewall menu. Click on “Configure Rules and Zones.”

Click the “New” button on the bottom left.

Step 4

Next‚ create the rule for Anonymizer Universal. With the “General” tab selected on the top of the window‚ please enter the following settings in the window that appears (see the screenshot for details).

• Name: Anonymizer Universal
• Direction: Both
• Action: Allow
• Protocol: 255 (click the “Select Protocol” button‚ type in 255‚ and click “OK.”)
• Profile: For every
• Additional Action: Log

Step 5

Then‚ click on the “Remote” tab at the top of the window‚ and then “Add Address.” Under Type‚ select “Address range.” Input the following settings (see screenshot below):

• Starting: 168.143.113.0
• Ending Address: 168.143.113.255

Step 6

Click “OK.”

Step 7

Click “OK” once again‚ and then “Apply.”

Click to enlarge

Step 8

Open Anonymizer Universal and click “Connect.”

Please follow the instructions below to configure your Webroot Internet Security Essentials firewall to allow th