Issue: Cannot connect to OpenVPN – v1.3
| Error Messages(s): | Error Codes(s): |
|---|---|
| The connection to the OpenVPN server timed out while authenticating user information. | N/A |
| The connection timed out while getting configuration information from the OpenVPN server. | N/A |
| The connection timed out while contacting the OpenVPN server. | N/A |
Resolution(s): These errors occur when OpenVPN authentication times out on the server side, Anonymizer Universal cannot retrieve configuration information from the server after authentication is complete or the server is unavailable. Most likely, this is due to an unavailable OpenVPN server, a blocked connection to universal2.anonymizer.com, or the OpenVPN driver may not have installed correctly. This error can occur while using both UDP and TCP mode of OpenVPN, however, we find the issue most prevalent using UDP mode.
Step 1
If this is the first time you have seen this error, restart the Anonymizer Universal client:
- Right-click the Anonymizer Universal icon in the tray and select “Exit” or from the Anonymizer Universal menu select “Quit Anonymizer Universal.”
- Click on the Anonymizer Universal icon in the dock or click on Anonymizer Universal within “Applications”.
- Then click “Connect”.
Step 2
If you continue to receive an error after restarting the software, this may be resolved by switching the protocol used by Anonymizer Universal. Use any of the options below.
- Option 1
- Click on Preferences “i” in the lower right-hand corner of Anonymizer Universal. In the “Preferences” tab, select the “OpenVPN” radio button and slide the bar to select “TCP”. Click “Done” and “Connect.”
- Option 2
- Click on Preferences “i” in the lower right-hand corner of Anonymizer Universal. In the “Preferences” tab, select the radio button“L2TP/IPsec.” Then click “Done” and “Connect.”
- Option 3
- Click on Preferences “i” in the lower right-hand corner of Anonymizer Universal. In the “Preferences” tab, select the “OpenVPN” radio button and slide the bar to select “UDP.” Then click “Done” and “Connect.”
Step 3
If the error is seen as a result of universal2.anonymizer.com being blocked, you may need to allow this url in your firewall or Security Suite.
Open your Firewall or Security Suite and select “Allow” for connections to and from “universal2.anonymizer.com.”
Please see the Firewall section to the left for more specific instructions.
Step 4
If the error is seen as a result of an incomplete or corrupt installation of the OpenVPN driver, you may need to uninstall and reinstall Anonymizer Universal.
Please see “Install/Uninstall” for more specific instructions.