Mac Cleanup v2.0

By /

Issue: Disconnected from the L2TP Server

Resolution(s): This error message is caused by the inability to connect to the Anonymizer Universal servers, and can be a result of:

Known Causes

  • The L2TP connections being blocked by the network you are using
  • The port used to connect to the server is being blocked
  • The Anonymizer domain is blocked
  • The Shared Secret has been edited or changed

Disconnected from the L2TP Server screenshot 1

Resolution

Connect to the Internet through an alternate network.

Alternate Resolution #1

Reinstall the Anonymizer Universal program.

Alternate Resolution #2

Ensure L2TP connections are allowed through the Firewall or Router. To do this, please ensure that you allow traffic on ports 500 and 4500. For help with your Router configurations, please click here.

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top