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Issue:Cannot Update or Install Anonymizer Universal
| Error Messages(s): |
Error Codes(s): |
- Update process will not complete.
- Unable to uninstall Anonymizer Universal
- Unable to install Anonymizer after uninstalling from control panel
- Error: The specified path ‘$WINDOWSINSTALLERDIR$’ is unavailable.
- Anonymizer installation failed: fatal error during installation. Please check your settings and try again.
- Error from reading file: CProgra~3ANONYM~1INSTAL~1{xxx~1OFFLINExxxxxxAnonymizer Universal.exe. Verify that the file exists and that you can access it.
- Runtime error in install: List index out of bounds (-1)
- Access violation at address xxxx. Read of address xxxx
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- N/A
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Resolution(s): These errors are due to an incomplete installation of the Anonymizer Universal application and/or the Anonymizer Universal Updater. The steps below will remove Anonymizer Universal and the Anonymizer Universal Updater completely and will enable a fresh installation of Anonymizer Universal.
To resolve this issue, please follow the steps below:
// Step 1
If Anonymizer Universal is currently running, exit the application by right-clicking on the Anonymizer icon on the bottom right hand side of the screen (by the clock) and left-click “Exit.”
// Step 2
Start by uninstalling the application from “Programs and Features” (Windows 7/ Vista) or “Add or Remove Programs” (Windows XP):
- Click on your Windows icon (Start Menu) then click “Control Panel.”
- Click on “Programs and Features,” then select “Uninstall a Program.”
- Once the list populates, select Anonymizer Universal and click the “Remove” or “Uninstall” button.
- The install wizard will appear. Ensure that “Remove” is selected.
- Ensure the box is checked next to “Remove saved user information” and click “Next” twice.
- Click “Finish.”
Note: If you are unable to remove Anonymizer Universal using this method, please proceed to the next step.
// Step 3
Then, run the Anonymizer Universal Cleanup Utility:
- Click on Clean up Utility and download and run the “Anonymizer Universal Windows Cleanup Utility.”
- When the “Anonymizer Universal Cleanup Utility” runs select “Continue.”
- Select “Complete Cleanup” and click “Start.”
- Click “OK” when the message is received regarding User Account Control (Windows 7 and Vista).
- Click “Yes” when User Account Control prompts to allow access the registry (Windows 7 and Vista).
- Click “Done.”
- Empty the Recycling Bin.
// Step 4
Restart your computer.
// Step 5
Once the computer has restarted, install Anonymizer Universal.
Note: It is necessary to download a new copy of Anonymizer Universal after running the Cleanup Utility as it removes portions of previous downloaded copies.
To download a new copy, please access your account page here. Go to “My Downloads” once logged in to download the latest Windows client.
