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Issue:My Username and Password Isn’t Working
| Error Messages(s): |
Error Codes(s): |
- Access denied because the username, password, or both is invalid on the domain.
- (L2TP) Access denied because the username, password, or both is invalid. Please note that passwords are case-sensitive.
- (L2TP) The specified port was disconnected by the remote computer. This may indicate that your username and/or password is invalid.
- (OpenVPN) Access denied because the username, password, or both is invalid. Please note that passwords are case-sensitive.
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- 691
- 629
- 1218
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Resolution(s): This error is caused if you mistype your username and password, or if your Anonymizer Universal account has not yet been activated, or has expired.
// Step 1
Please log in to your Anonymizer account and ensure that Anonymizer Universal is listed as Active in “My Subscriptions.”
If you have forgotten your username and password, click here
// Step 2
Open the Anonymizer Universal Interface
// Step 3
Click on “Change Account”
// Step 4
Enter your “Username” and “Password” in their corresponding fields. Be sure to check the “Save Information” box and click “OK”.
Please carefully type your password. Copy/paste is not recommended as it is easy to add leading or trailing spaces. This changes the password. Spaces are characters.
Please note: Passwords are case sensitive.
