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Issue:Anonymizer Universal Cannot Connect to OpenVPN
| Error Messages(s): |
Error Codes(s): |
- The connection to the OpenVPN server timed out while authenticating user information.
- The connection timed out while getting configuration information from the OpenVPN server.
|
- 1247
- 1248
|
Resolution(s): These errors occur when OpenVPN authentication times out on the server side or Anonymizer Universal cannot retrieve configuration information from the server after authentication is complete. Most likely, this is due to an unavailable OpenVPN server or a blocked connection to AnonOpenVPN.exe. This error can occur while using both UDP and TCP mode of OpenVPN.
// Step 1
If this is the first time you have seen this error, restart the Anonymizer Universal client:
- Right-click the Anonymizer Universal icon in the system tray located in the lower right-hand corner by the clock.
- Select “Exit”
- Double click on the Anonymizer Universal icon on the desktop or select Anonymizer Universal from “All Programs”.
- Then click “Connect”.
// Step 2
If the error is seen as a result of AnonOpenVPN.exe being blocked, you may need to allow this program in your firewall or Security Suite.
Open your Firewall or Security Suite and select “Allow” for “AnonOpenVPN” under “Applications” or “Programs”.
Please see “Firewall- Software” for more specific instructions.
// Step 3
This error can be resolved by switching the protocol being used by Anonymizer Universal. Use any of the options below.
// Option 1
Click on Preferences “i” in the lower right-hand corner of Anonymizer Universal. In the“Preferences” tab, expand “Advanced Connection Settings” and slide the bar to select“TCP”. Then click “Done” and “Connect.”
// Option 2
Click on Preferences “i” in the lower right-hand corner of Anonymizer Universal. In the“Preferences” tab, expand “Advanced Connection Settings” and slide the bar to select“UDP”. Then click “Done” and “Connect.”
// Option 3
Click on Preferences “i” in the lower right-hand corner of Anonymizer Universal. In the“Preferences” tab, expand “Advanced Connection Settings” and select the radio button“L2TP/IPsec.” Then click “Done” and “Connect.”
