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Issue:Anonymizer Universal will not open and gives a Microsoft error
| Error Messages(s): |
Error Codes(s): |
- Anonymizer Universal has stopped working and needs to close.
- A Microsoft exception error is given when launching Anonymizer Universal.
- Anonymizer Universal flashes on the screen but will not open.
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Resolution(s): These errors occur when the installation or update to Anonymizer Universal is incomplete or corrupted. The necessary prerequisite, Microsoft .NET Framework, must being fully up-to-date and there may be updates for Microsoft .NET Framework 3.5, 3.0 or 2.0 needed for Anonymizer Universal installation.
// Step 1
Begin by uninstalling your Anonymizer Universal.
Windows Vista & 7
- Click on your Windows icon (Start Menu) then click “Control Panel.”
- Click on Programs and Features then select “Uninstall a Program.”
- Once the list populates, select Anonymizer Universal and click the “Remove” button.
- The install wizard will appear. Ensure that “Remove” is selected.
- Ensure the box is checked next to “Remove saved user information.”
- Click “Next” twice.
- Click “Finish.”
Windows XP
- Click on your “Start” Menu then click “Control Panel.”
- Double click on “Add or Remove Programs.”
- Once the list populates, select Anonymizer Universal and click the “Remove” button.
- The install wizard will appear. Ensure that “Remove” is selected.
- Ensure the box is checked next to “Remove saved user information.” *The removal of this information is necessary to correct this error.
- Click “Next” twice.
- Click “Finish.”
// Step 2
Next, please check for Windows Updates to the Microsoft .NET Framework.
Windows Vista & 7
- Click on your Windows icon (Start Menu) then click “Control Panel.”
- Select “System and Security” if in Category View.
- Select “Check for Updates” under Windows Update.
- Please download all updates referencing Microsoft .NET Framework 2, 3, and 3.5. These may appear in “Optional” as well as “Important” updates.
- After you’ve completed all the Windows Updates, restart the computer and check for updates once more and until all updates have been installed. Frequently you will only receive an additional update that has been released for an update once the original update has been downloaded and installed.
- Re-start the computer after the updates have completed.
- Re-download and install the Anonymizer Universal program by logging in to “My Account” at the Anonymizer website and selecting “My Downloads.”
Windows XP
- Open your Internet Explorer browser and click on “Safety” and select “Windows Updates.”
- You will be routed to http://windowsupdate.microsoft.com/.
- On this page, you will see Express and Custom. Please click on the “Custom” button.
- Once the Update web site completes the scan for updates available, please download all updates referencing Microsoft .NET Framework 2, 3, and 3.5. These may appear in “Software, Optional” as well as “High Priority” updates.
- Re-start the computer after the updates have completed.
- Re-download and install the Anonymizer Universal program by logging in to “My Account” at the Anonymizer website and selecting “My Downloads.”
// Step 3
If you again receive an error opening the Anonymizer Universal interface you make have a corrupted installation of the Microsoft .NET Framework.
From Internet Explorer go to this link: http://www.valil.com/winfx/Valil.Chess.WinFX.xbap
If you have a functional Microsoft .NET Framework you will be able to load the chess game, rotate the board, and move the pieces.
// Step 4 (Advanced Users Only)
If you are unable to run the chess game, you may be able to correct the installation of the Microsoft .NET Frameworks by uninstalling and reinstalling the .NET Frameworks, in Windows XP and Vista. Please exit all other applications prior to performing this uninstallation as you may have other programs installed that use the Microsoft .NET Frameworks.
Windows Vista, Uninstall:
- Microsoft .NET Framework 3.5
Windows XP, uninstall in this order:
- Microsoft .NET Framework 3.5
- Microsoft .NET Framework 3.0
- Microsoft .NET Framework 2.0
If you are unable to run the chess game and use Windows 7, the Microsoft .NET Framework 3.5 and all updates are Windows features installed with the Operating System. It may be possible to use a Microsoft .NET clean up tool and reinstall. We do not recommend this step unless you have a working knowledge of the Windows Operating System. Please contact Anonymizer support for a recommendation.
